Questions
Is it warm enough for winter?
It's a semi-enclosed bed, made to be warm in winter.
Why does it arrive flat?
It's vacuum-packed for shipping. Unpack it and give it some time to fluff back up.
Will it slide on hard floors?
The bottom is non-slip Oxford cloth, which helps it stay in place.
What if it arrives damaged or faulty?
Email support@pawanddwell.com within 30 days of delivery with your order number and a photo. Your rights under the Australian Consumer Law always apply. We don't offer change-of-mind returns. See our Refund policy.