Questions
Does it need refrigerating or charging?
No. It's a fabric mat, so there's nothing to refrigerate or charge.
Are the sizes exact?
Sizes are measured by hand, so allow a small difference either way.
How cool does it feel?
It feels cool to the touch when your pet first lies on it. There's nothing inside to chill, so it stays at room temperature rather than going cold, and it feels coolest laid in a shady spot out of direct sun.
What if it arrives damaged or faulty?
Email support@pawanddwell.com within 30 days of delivery with your order number and a photo. Your rights under the Australian Consumer Law always apply. We don't offer change-of-mind returns. See our Refund policy.